Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
Knowledge management systems
Ai/ml frameworks
Process mapping and analysis
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • knowledge management systems
  • AI/ML frameworks
  • process mapping and analysis
  • data analysis and insights
  • support technologies
  • process documentation

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter