Customer Crisis Business Analyst

Amex GBT

Gurgaon, India
24/7 shift rotation coverage
Sql querying relational databases
Ms excel with vba automation skills
The role involves providing ongoing information and reporting concerning potential threats to traveling employees and customers within a 24/7 crisis recovery program

Job Summary

  • The role involves providing ongoing information and reporting concerning potential threats to traveling employees and customers within a 24/7 crisis recovery program.
  • Candidates must possess sound knowledge of SQL for querying relational databases and be highly proficient in MS Excel with VBA skills to automate tasks.
  • Amex GBT offers flexible benefits tailored to each country, including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

The role involves providing ongoing information and reporting concerning potential threats to traveling employees and customers within a 24/7 crisis recovery program.

Skills & Requirements

Must-have

  • 24/7 shift rotation coverage
  • SQL querying relational databases
  • MS Excel with VBA automation skills

Nice-to-have

  • Tableau or Power BI experience
  • Travel industry domain knowledge
  • Resilience to change management
  • Social media fact-finding skills
  • Global Distribution Systems (GDS) experience

Key Requirements

  • BE/B.Tech degree required
  • 4-6 years of professional experience
  • Location: Gurgaon, India

Work Rights

Not specified

Tailored Resume

Cover Letter