Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (at least 50% in-office)
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. This fully remote position requires a candidate with experience in technical support for SaaS applications, strong analytical skills, and a collaborative mindset to tackle complex technical challenges

Job Summary

  • This role serves as an escalation point to deliver creative workarounds and long-term solutions for a global customer base.
  • The company is a Fortune 500 leader in AI platforms for managing people, money, and agents with a culture rooted in integrity and empathy.
  • Candidates must be willing to relocate to Warsaw, Poland, and commit to working from the office at least 50% of the time.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. This fully remote position requires a candidate with experience in technical support for SaaS applications, strong analytical skills, and a collaborative mindset to tackle complex technical challenges.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on careers site

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills

Nice-to-have

  • Finance or financial planning software background
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Empathetic customer service approach
  • Proactive problem-solving mindset

Key Requirements

  • 5+ years in Technical Support role
  • 2+ years supporting enterprise cloud applications
  • Experience managing highly escalated cases
  • Relocation to Warsaw, Poland required

Work Rights

Local candidates or those willing to relocate

Tailored Resume

Cover Letter