It Service Manager For Connected Aircraft Ecosystem (m/f)
ATR (Airbus/Leonardo)
Toulouse, France
End-to-end service delivery oversight
Itil-based framework management
Sla/slo definition and monitoring
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers
Job Summary
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers.
Establish and manage a comprehensive ITIL-based framework, defining and monitoring SLAs/SLOs to consistently meet and exceed service targets.
Airbus offers attractive financial rewards, work-life balance initiatives, comprehensive wellbeing support, and significant individual development opportunities.
Matching Summary
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers.
Skills & Requirements
Must-have
End-to-end service delivery oversight
ITIL-based framework management
SLA/SLO definition and monitoring
Incident, problem, change management
Public cloud platform services management
AWS mastery
Nice-to-have
Proactive monitoring and reporting
Service review meetings
Flexible working arrangements
Commitment to act with integrity
Key Requirements
At least 5 years of experience
ITIL certification preferred
Experience with B2B services and external providers