Manager, Technical Customer Service

Johnson & Johnson

Santa Clara, California, United States of America
Base: $118,000.00 - $203,550.00; bonus/equity: eli...
Fully remote
Technical troubleshooting medical devices
Customer technical issue management
Cross-functional coordination
Johnson & Johnson is committed to delivering innovative surgical technologies to improve patient outcomes worldwide

Job Summary

  • Johnson & Johnson is committed to delivering innovative surgical technologies to improve patient outcomes worldwide.
  • The Escalation Manager leads resolution of critical technical issues by coordinating cross-functional teams and ensuring compliance with medical device regulations.
  • Employees are eligible for comprehensive benefits including retirement plans, paid time off, parental leave, and long-term incentive programs.

Matching Summary

Johnson & Johnson is committed to delivering innovative surgical technologies to improve patient outcomes worldwide.

Salary

Base: $118,000.00 - $203,550.00; Bonus/Equity: Eligible for long-term incentive program; Benefits: Retirement plans, paid time off, parental leave

Skills & Requirements

Must-have

  • Technical troubleshooting medical devices
  • Customer technical issue management
  • Cross-functional coordination
  • Regulatory compliance in medical devices
  • 24/7 emergency on-call support

Nice-to-have

  • ERP and CRM application experience
  • Programming languages experience
  • Continuous improvement mindset
  • Strong communication skills
  • Teamwork and coaching abilities

Key Requirements

  • Bachelor's Degree in Engineering or related field
  • Minimum 6 years technical support experience
  • Experience with medical device capital equipment
  • Knowledge of ISO 13485 and 21 CFR 820 regulations
  • Up to 10% travel availability

Work Rights

Must reside on US East Coast

Tailored Resume

Cover Letter