Site Solutions Manager

Caterpillar UK

Abidjan, Ivory Coast
Customer site-specific solutions
Develop and implement procedures
Conduct site assessments
This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, customer site-specific solutions that solve customer pain points, accelerate decision-making, and improve customer outcomes

Job Summary

  • This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, customer site-specific solutions that solve customer pain points, accelerate decision-making, and improve customer outcomes.
  • Works with customers, dealers, commercial, product support and field service management to develop and implement procedures designed to improve product and service performance.
  • From day one, you’re set up to thrive at Caterpillar: onboarding support, strong mentorship, global exposure, competitive compensation, work‑life balance, and long‑term career growth in a Fortune 100 company.

Matching Summary

This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, customer site-specific solutions that solve customer pain points, accelerate decision-making, and improve customer outcomes.

Skills & Requirements

Must-have

  • customer site-specific solutions
  • develop and implement procedures
  • conduct site assessments
  • technical resource during sales cycle
  • track service requests
  • fluency in French and English

Nice-to-have

  • Chinese or Türkçe language proficiency
  • innovating to discover breakthroughs
  • creating stronger, more sustainable communities

Key Requirements

  • 8 - 10 years technical site performance management experience
  • experience developing solutions
  • identifying root cause analysis
  • Customer Focus
  • Service Excellence
  • Effective Communications
  • Problem Solving
  • Relationship Management
  • Technical Excellence
  • Safety
  • Troubleshooting Technical Problems

Work Rights

Not specified

Tailored Resume

Cover Letter