Business Analyst - Esm Application & Processes - Servicenow
Testia / Airbus India Private Limited
Unknown, Unknown, India
4-8 years servicenow experience
Itsm and hrsd module expertise
Agile/scrum methodology participation
The role requires a strategic thinker capable of translating complex business requirements into scalable ServiceNow solutions across ITSM, HRSD, and CSM modules
Job Summary
The role requires a strategic thinker capable of translating complex business requirements into scalable ServiceNow solutions across ITSM, HRSD, and CSM modules.
Candidates must possess deep technical understanding of integrations using REST API, web services, and SOAP while collaborating in an international distributed team.
Success is measured by the ability to conduct discovery workshops, propose innovative automation solutions, and lead User Acceptance Testing sessions.
Matching Summary
The role requires a strategic thinker capable of translating complex business requirements into scalable ServiceNow solutions across ITSM, HRSD, and CSM modules.
Skills & Requirements
Must-have
4-8 years ServiceNow experience
ITSM and HRSD module expertise
Agile/Scrum methodology participation
Requirement gathering and analysis
Third-party integration with REST API
Nice-to-have
ServiceNow CSA certification
French language proficiency
Virtual Agent and NLU knowledge
ServiceNow Now Assist experience
Willingness to travel internationally
Key Requirements
4-8 years professional experience
4-year degree in Information Technology
ServiceNow Certified System Administrator (CSA) desirable