Senior Itsm Servicenow Analyst

Berkeley Research Group (BRG)

Multiple Locations
Base: $100,000-$130,000; bonus/equity: not specifi...
Fully remote
Itsm process governance
Servicenow itsm configuration
Itil best practices
The ITSM Process Analyst – Sr ServiceNow Engineer is responsible for working within the team to own and govern IT Service Management (ITSM) processes across the organization, ensuring alignment with ITIL best practices

Job Summary

  • The ITSM Process Analyst – Sr ServiceNow Engineer is responsible for working within the team to own and govern IT Service Management (ITSM) processes across the organization, ensuring alignment with ITIL best practices.
  • This role chairs key process governance meetings such as the Change Advisory Board (CAB) and Major Incident Reviews, while also providing hands-on configuration and administration of ITSM workflows within ServiceNow.
  • BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies.

Matching Summary

The ITSM Process Analyst – Sr ServiceNow Engineer is responsible for working within the team to own and govern IT Service Management (ITSM) processes across the organization, ensuring alignment with ITIL best practices.

Salary

Base: $100,000-$130,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITSM process governance
  • ServiceNow ITSM configuration
  • ITIL best practices
  • Change Advisory Board (CAB) facilitation
  • Major Incident Reviews

Nice-to-have

  • continuous improvement mindset
  • stakeholder management
  • agility and connectivity

Key Requirements

  • 3-5 years hands-on ServiceNow ITSM configuration
  • ITIL v4 Foundation or higher certification
  • Proven ITSM process ownership experience
  • Bachelor’s degree in IT or related field (or equivalent experience)

Work Rights

Legal right to work in the U.S.

Tailored Resume

Cover Letter