As an Assoc. Service Delivery Manager in the Airports team, you’ll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports
Job Summary
As an Assoc. Service Delivery Manager in the Airports team, you’ll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports.
You’ll play a key role in enhancing customer satisfaction by serving as the main point of contact for all service-related queries, concerns, and requests.
Amadeus fosters a caring environment that supports both professional growth and personal well-being, offering attractive compensation packages and a flexible working model.
Matching Summary
As an Assoc. Service Delivery Manager in the Airports team, you’ll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports.
Skills & Requirements
Must-have
Incident Coordination
Problem Resolution
Change Management
Release Management
Service Reporting
IT Service Management best practices
Nice-to-have
Customer satisfaction enhancement
Functional expert on Amadeus solutions
Global DNA
Caring environment
Diverse, equitable, and inclusive community
Key Requirements
5+ years managing service teams
IT or airport technology environments
Skilled in service delivery
Incident resolution
Managing service level agreements (SLAs)
ITIL certification is a plus
Comfortable with operating systems, server management, networking, and troubleshooting