Customer Success, Senior Manager, Latam

Dyson

Mexico City, Mexico
Onsite
Strategic partnership with managing director
Design and execute customer success plans
Track kpis adoption and satisfaction metrics
This role serves as a strategic advisor to the Managing Director of the LATAM market to align customer strategies with business objectives

Job Summary

  • This role serves as a strategic advisor to the Managing Director of the LATAM market to align customer strategies with business objectives.
  • The team is committed to delivering proactive, fast, and thoughtful support that builds loyalty and turns interactions into long-term connections.
  • Dyson operates from a campus culture in Mexico City's Polanco area, fostering collaboration and dynamic social environments for its expanding team.

Matching Summary

This role serves as a strategic advisor to the Managing Director of the LATAM market to align customer strategies with business objectives.

Skills & Requirements

Must-have

  • Strategic partnership with Managing Director
  • Design and execute customer success plans
  • Track KPIs adoption and satisfaction metrics
  • Cross-functional collaboration with leadership teams
  • Drive operational excellence in service delivery

Nice-to-have

  • Experience in fast-growing Latin American markets
  • Background in customer service or repair operations
  • Familiarity with distributor networks in rapid growth
  • Strong stakeholder management skills
  • Passion for elevating customer experience

Key Requirements

  • Experience in fast-growing markets
  • Strong stakeholder management capabilities
  • Customer service or repair background preferred

Work Rights

Not specified

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