This role involves providing comprehensive Tier 1 and Tier 2 support for complex technical issues including hardware, software, and network connectivity
Job Summary
This role involves providing comprehensive Tier 1 and Tier 2 support for complex technical issues including hardware, software, and network connectivity.
The successful candidate will identify root causes of problems and communicate resolutions effectively to both technical and non-technical users.
Candidates must be eligible for U.S. government authorizations due to potential access to export-controlled commodities and technology.
Matching Summary
This role involves providing comprehensive Tier 1 and Tier 2 support for complex technical issues including hardware, software, and network connectivity.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Tier 1 and Tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting abilities
Nice-to-have
Strong analytical problem solving skills
Ability to communicate with non-technical users
Experience with client proprietary applications
Key Requirements
High School Diploma or GED required
2-4 years of relevant experience
Eligibility for U.S. government export authorization
Work Rights
Must be eligible for U.S. government export authorization