Senior Concierge Specialist - Velocity Black Uk (remote)
Capital One
London, United Kingdom
Fully remote
Luxury concierge or hospitality experience
High net worth individual client experience
Excellent verbal and written communication
Velocity Black, a leading luxury concierge recently acquired by Capital One, uses technology, human experts, and apps to help high-performance people actualize their potential
Job Summary
Velocity Black, a leading luxury concierge recently acquired by Capital One, uses technology, human experts, and apps to help high-performance people actualize their potential.
The role involves communicating with clients, restaurants, vendors, and team members to deliver exceptional service across dining, experiences, and retail, while also handling member requests end-to-end.
Capital One offers strong career progression, extensive training through Capital One University, immediate access to core benefits including pension and private medical insurance, and a culture valuing diversity and inclusion.
Matching Summary
Velocity Black, a leading luxury concierge recently acquired by Capital One, uses technology, human experts, and apps to help high-performance people actualize their potential.
Skills & Requirements
Must-have
Luxury concierge or hospitality experience
High net worth individual client experience
Excellent verbal and written communication
Adaptability and multitasking skills
Problem-solving attitude
Nice-to-have
Passion for hospitality industry
Knowledge of high-end experiences
Energetic and ambitious mindset
Collaborative and transparent environment
Key Requirements
Proven experience in luxury concierge or hospitality
Experience working with high net worth individuals
Ability to work in high-pressure environment
Flexible working hours including evenings and weekends