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SoFi is seeking a Contact Platform Engineer who will lead the evolution of their omni-channel interaction stack by analyzing data to improve customer experiences. The ideal candidate will possess strong analytical skills, experience in systems architecture, and the ability to bridge technical and operational teams.
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Job Summary
The Contact Platform Engineer is a strategic technical lead focused on the evolution of SoFi’s omni-channel interaction stack.
Analyze historical IVR, chatbot, and transcript data to identify why members are failing to self-serve.
Lead cross-functional meetings with Product, Engineering, and Operations to align on project scope and needs.
Matching Summary
Match Score: 75
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SoFi is seeking a Contact Platform Engineer who will lead the evolution of their omni-channel interaction stack by analyzing data to improve customer experiences. The ideal candidate will possess strong analytical skills, experience in systems architecture, and the ability to bridge technical and operational teams.
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Skills & Requirements
Must-have
Analyze IVR and chat data
Identify customer friction points
Design technical workflows
Translate business problems to technical requirements