Incident Analyst As

SANTANDER CONSUMER BANK S.p.A

Getnet Argentina, Argentina
On-site
Incident analysis and management
Customer incident resolution
Ticket management and tracking
Getnet Argentina is seeking an Incident Analyst to join their operations team. The role focuses on analyzing and managing customer incidents, particularly for large accounts and key company products, while also offering various employee benefits

Job Summary

  • Analyze and manage incidents, primarily focusing on large client issues and key company products.
  • Provide support in analyzing incident flows and detect/document incident casuistics.
  • Getnet offers a unified platform integrating hardware, software, fraud prevention, acquiring, reconciliation, and financial services.

Matching Summary

Match Score: 85

Getnet Argentina is seeking an Incident Analyst to join their operations team. The role focuses on analyzing and managing customer incidents, particularly for large accounts and key company products, while also offering various employee benefits.

Skills & Requirements

Must-have

  • Incident analysis and management
  • Customer incident resolution
  • Ticket management and tracking
  • Documentation of incident cases

Nice-to-have

  • Innovation and global collaboration
  • Focus on customer growth
  • Culture of inclusion and well-being

Key Requirements

  • Previous experience in technical support
  • Experience in handling technological incidents
  • Robust knowledge in data handling
  • Proficiency with technological tools

Work Rights

Not specified

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