The role promotes a high-performance culture and engages employees through effective onboarding and development initiatives
Job Summary
The role promotes a high-performance culture and engages employees through effective onboarding and development initiatives.
The Operations Team Leader manages disputes related to card and channel disputes, ensuring adherence to policies and service level agreements.
The position involves ownership of internal and stakeholder communications, performance management, and fostering an engaging team culture aligned with company values.
Matching Summary
The role promotes a high-performance culture and engages employees through effective onboarding and development initiatives.
Skills & Requirements
Must-have
Disputes investigation experience
People management experience in operations
Operational and analytical skills
Risk control and management
Customer focus and service mindset
Stakeholder communication skills
Nice-to-have
Can-do attitude
Collaboration mindset
Detail oriented
Ability to work in fast-changing environment
Team engagement and culture building
Key Requirements
12 to 15 years overall experience
1 to 2 years people management experience
Bachelor's degree in Finance, Accounting, or Business
Previous 10 years disputes investigation experience