The Customer Service Agent is to deliver ocean or supply chain service in line with Maersk values and policies, always maintaining a customer-centric approach
Job Summary
The Customer Service Agent is to deliver ocean or supply chain service in line with Maersk values and policies, always maintaining a customer-centric approach.
This role involves providing effective business solutions that address customer needs, and is responsible for coordination with relevant stakeholders to ensure timely resolution of customer requests within established timeframes.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Matching Summary
The Customer Service Agent is to deliver ocean or supply chain service in line with Maersk values and policies, always maintaining a customer-centric approach.
Skills & Requirements
Must-have
Customer-centric approach
Timely resolution of customer requests
Execute and follow SOP/IOP
Proficient in English and Mandarin
Proficient in Microsoft Office
Nice-to-have
Sharing best practices
Proactive solution-oriented approach
Adaptable to new technology
Collaborative team player
Familiarity with Japanese business culture
Key Requirements
Associate degree or above
1–2 years’ experience in customer service
Proficiency in Japanese reading, writing, and communication