The N.C. Department of Information Technology seeks a Voice and Contact Center Senior Engineer to design and implement innovative cloud-hosted contact center solutions for state agencies. The role offers a hybrid work environment and requires a blend of strategic thinking and hands-on engineering to enhance communication technologies across North Carolina
Job Summary
Partner with customer-facing contact center teams to develop and implement technical solutions.
Design and document technical solutions, including architecture, engineering, and operational plans.
Serve as a subject matter expert on complex, multi-phase platform migrations.
Matching Summary
Match Score: 85
The N.C. Department of Information Technology seeks a Voice and Contact Center Senior Engineer to design and implement innovative cloud-hosted contact center solutions for state agencies. The role offers a hybrid work environment and requires a blend of strategic thinking and hands-on engineering to enhance communication technologies across North Carolina.
Salary
$91,600-$160,299; Not specified; Not specified
Skills & Requirements
Must-have
Contact center solutions design
Cloud-hosted contact center
Technical solution design and documentation
Enterprise VoIP environments
SIP trunking and routing
NICE CXOne Product Suite
Nice-to-have
Strategic thinking and hands-on engineering
Improving citizen experiences
Modernizing operations
Forward-thinking technology solutions
Key Requirements
Bachelor’s degree in Computer Science or IT related field and three years of progressive network engineering experience
Associate degree in Computer Science or IT related field and four years of progressive network engineering experience
High School diploma and seven years of networking or related experience