Reservationist - Remote

Guest Services, Inc.

Naples, FL, United States
18.00 usd hourly; not specified; not specified ph
**
High volume call, email, sms, and chat management
Accurate rate and package quoting
Upselling products and packages
** Guest Services, Inc. is seeking a Reservationist for a remote position in Naples, FL, offering a flexible work environment with a starting pay of $18.00 per hour. The role involves managing high-volume customer interactions through calls, emails, and messaging, with a focus on providing excellent customer service and upselling hotel accommodations. **

Job Summary

  • Manage high-volume call, email, messaging, SMS, and website chat activity while actively selling rooms and quoting rates, packages, fees, and policies.
  • Develop a full working knowledge of the company brand and individual locations, including destination information, amenities, policies, and ADA specifications.
  • Respond to guest inquiries and resolve customer complaints through various communication channels, ensuring professional and positive representation of the company.

Matching Summary

Match Score: 75

** Guest Services, Inc. is seeking a Reservationist for a remote position in Naples, FL, offering a flexible work environment with a starting pay of $18.00 per hour. The role involves managing high-volume customer interactions through calls, emails, and messaging, with a focus on providing excellent customer service and upselling hotel accommodations. **

Salary

18.00 USD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • High volume call, email, SMS, and chat management
  • Accurate rate and package quoting
  • Upselling products and packages
  • Professional and positive representation of company
  • Proficiency with Office 365
  • Ability to sit or stand for entire workday

Nice-to-have

  • Hotel or front desk experience
  • Active listening and problem-solving skills
  • Adaptability to new skills and information

Key Requirements

  • High School Diploma
  • Minimum 18 years of age
  • Computer proficiency
  • Property Management System (PMS) experience preferred
  • Ability to work all days of the week and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter