Pittsburgh, Pennsylvania, United States of America
Fully remote
Monitor contact center interactions
Adverse event reporting compliance
Perform documentation audits
The Patient Experience Specialist will play a critical role in ensuring the program team provides the highest levels of customer experience during interactions
Job Summary
The Patient Experience Specialist will play a critical role in ensuring the program team provides the highest levels of customer experience during interactions.
This role will monitor program activities / interactions to ensure compliance with all operating procedures including adverse event reporting, execute random and scheduled internal audits, facilitate various process and customer experience improvement initiatives, and evaluate ongoing effectiveness.
The Patient Experience Specialist will assist with contact center interaction monitoring, reviewing program performance, and working closely with Operations Leadership to identify trends to achieve high customer experience results and optimal outcomes.
Matching Summary
The Patient Experience Specialist will play a critical role in ensuring the program team provides the highest levels of customer experience during interactions.
Skills & Requirements
Must-have
monitor contact center interactions
adverse event reporting compliance
perform documentation audits
customer experience improvement initiatives
analyze data for inquiries
Nice-to-have
customer centricity
service excellence
analytical reasoning
execution focus
Key Requirements
High school diploma or equivalent
Minimum 2 years experience healthcare/pharmacy hub