Cash & Trade Proc Intermediate Analyst

Citi Handlowy

Mumbai, Maharashtra, India
Process delivery and service quality
Client interaction and issue resolution
Adherence to internal policies
Ensure process delivery as per Service Level Agreement at all times and interact with clients daily to understand their requirements

Job Summary

  • Ensure process delivery as per Service Level Agreement at all times and interact with clients daily to understand their requirements.
  • Support/ participate/lead in new/ongoing projects/migrations and ensure smooth cut over with minimized risks.
  • Motivate the team towards the business objective and maintain team’s performance metrics to track defects and productivity.

Matching Summary

Ensure process delivery as per Service Level Agreement at all times and interact with clients daily to understand their requirements.

Skills & Requirements

Must-have

  • Process delivery and service quality
  • Client interaction and issue resolution
  • Adherence to internal policies
  • Process improvement initiatives
  • Team motivation and performance tracking

Nice-to-have

  • Excellent rapport building
  • Confidence and self-motivation
  • Strong sense of ownership
  • Ability to build relationships
  • Enthusiasm for operations

Key Requirements

  • Min 8+ years experience (Bachelor Degree)
  • 4+ years experience (Post Graduate)
  • 3+ years team handling experience
  • CDCS certification preferred

Work Rights

Not specified

Tailored Resume

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