French Market Technical Support Specialist

ROLLER

Banja Luka, Bosnia and Herzegovina
On-site
Fluent c1 french and english speaker
1-2 years saas or pos experience
Experience with salesforce service cloud
ROLLER is seeking a French Market Technical Support Specialist fluent in French and English to provide technical support to customers in the EMEA region. The ideal candidate will have experience in a SaaS or POS payments environment and possess strong communication and troubleshooting skills

Job Summary

  • The role involves providing technical product support to customers across the EMEA region using a full suite of venue management features.
  • Employees will troubleshoot technical hardware issues with POS and payment terminals while documenting bugs in JIRA.
  • The company offers perks including 4 recharge days, an individual learning budget, and a team member assistance program.

Matching Summary

Match Score: 85

ROLLER is seeking a French Market Technical Support Specialist fluent in French and English to provide technical support to customers in the EMEA region. The ideal candidate will have experience in a SaaS or POS payments environment and possess strong communication and troubleshooting skills.

Skills & Requirements

Must-have

  • Fluent C1 French and English speaker
  • 1-2 years SaaS or POS experience
  • Experience with Salesforce Service Cloud
  • Troubleshooting hardware and software issues
  • JIRA bug tracking and documentation

Nice-to-have

  • Bachelor's degree in related field
  • Payment systems and API troubleshooting
  • Proactive self-learning attitude
  • Autonomous work in fast-paced environment
  • Market research and internal process skills

Key Requirements

  • 1-2 years experience in SaaS or POS payments
  • C1 level fluency in French and English
  • Formal IT qualifications preferred
  • Residence in Banja Luka, Bosnia and Herzegovina

Work Rights

Must reside in Banja Luka, Bosnia and Herzegovina

Tailored Resume

Cover Letter