Member Experience Officer

Macquarie Group

North Ryde, NSW, Australia
Not specified; not specified; benefits include gym...
Not specified
Front-line customer facing experience
Achieving sales targets and deadlines
In-person phone and email communication
Macquarie Group is seeking a Member Experience Officer for their Sport and Aquatic Centre in North Ryde, NSW. The role focuses on delivering exceptional customer service to enhance member acquisition and retention while managing various administrative tasks

Job Summary

  • This role provides a consistent high level of service to members and guests to drive acquisition and retention.
  • The position involves executing acquisition strategies, managing point of sale transactions, and handling venue hire bookings.
  • Employees receive complementary gym access, staff wellbeing programs, and discounts at campus hospitality outlets.

Matching Summary

Match Score: 75

Macquarie Group is seeking a Member Experience Officer for their Sport and Aquatic Centre in North Ryde, NSW. The role focuses on delivering exceptional customer service to enhance member acquisition and retention while managing various administrative tasks.

Salary

Not specified; Not specified; Benefits include gym access and staff discounts

Skills & Requirements

Must-have

  • Front-line customer facing experience
  • Achieving sales targets and deadlines
  • In-person phone and email communication
  • Cash handling and point of sale transactions
  • Weekend early morning and evening availability

Nice-to-have

  • Continuous improvement mindset
  • Collaborative team relationship building
  • Microsoft Office database management skills
  • Constructive feedback provision

Key Requirements

  • Criminal history check clearance required
  • Valid First Aid certificate required
  • Valid CPR certificate required

Work Rights

Not specified

Tailored Resume

Cover Letter