The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services
Job Summary
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions and performs clerical service delivery functions.
Maintains a solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.
Matching Summary
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
Skills & Requirements
Must-have
patient advocacy
patient experience
administrative support
patient inquiries
practice opening and closing
cash management and reconciliation
Nice-to-have
solution-oriented mindset
compassionate manner
customer service experience
quality-driven
service-oriented
Key Requirements
Minimum one year practice-based experience
High School graduate or equivalent
Customer Service experience preferred
Ability to communicate to patients concisely and clearly