Sr. Associate Technical Support Engineer

Workday

Hybrid
Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team. The role focuses on troubleshooting complex technical issues and delivering solutions to enhance customer experience, emphasizing collaboration, innovation, and a supportive company culture

Job Summary

  • Workday is a Fortune 500 company and leading AI platform shaping the future of work with a culture rooted in integrity and empathy.
  • The Paradox team provides a conversational recruiting platform that streamlines hiring tasks through mobile, chat, and text message-driven experiences.
  • This role requires participating in a regional shift pattern to achieve 365-day/24x7 coverage while delivering time-sensitive business-critical solutions.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team. The role focuses on troubleshooting complex technical issues and delivering solutions to enhance customer experience, emphasizing collaboration, innovation, and a supportive company culture.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • 2+ years technical support experience
  • 1+ years XML JSON CSV validation
  • Complex SQL query writing skills
  • RESTful API construction using Postman
  • JPath and JMESPath integration skills

Nice-to-have

  • Experience with AWS Athena and S3
  • Familiarity with Datadog monitoring tools
  • Knowledge of LLM observability platforms
  • Strong asynchronous communication skills
  • Experience with Twilio and Sendgrid

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 2+ years in technical support role
  • 1+ years validating XML JSON CSV formats
  • 1+ years experience with JIRA and Visual Studio Code

Work Rights

Not specified

Tailored Resume

Cover Letter