Phi - Specialist - Regulatory Escalations

Prudential Corporation Asia Ltd

Mumbai, India
Handling grievances via igms
Complaints via phi escalation touchpoints
Ombudsman and legal cases handling
Ensuring timely, fair, and effective handling of grievances received via IGMS and complaints which will be reported to IGMS / Bima Bharosa Portal

Job Summary

  • Ensuring timely, fair, and effective handling of grievances received via IGMS and complaints which will be reported to IGMS / Bima Bharosa Portal.
  • Act as a voice of customer for PHI by raising timely red flags which shall be instrumental in fixing gaps and enhancing service experience.
  • Participate and drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI.

Matching Summary

Ensuring timely, fair, and effective handling of grievances received via IGMS and complaints which will be reported to IGMS / Bima Bharosa Portal.

Skills & Requirements

Must-have

  • Handling grievances via IGMS
  • Complaints via PHI escalation touchpoints
  • Ombudsman and legal cases handling
  • Voice of customer for PHI
  • Collaborative work with internal teams

Nice-to-have

  • Consumer centric ideas
  • Co-creation and collaboration
  • Leveraging digital tools
  • Transparency in work
  • Taking full responsibility

Key Requirements

  • 6-7 years of experience
  • 4-5 years of complaints handling experience
  • Strong knowledge of IRDA guidelines
  • Bachelor’s degree from a recognized University
  • Ability to work in a fast paced environment

Work Rights

Not specified

Tailored Resume

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