Enterprise Customer Success Manager

Allegion

Remote, Georgia, US
Base: $80,000-$115,000; bonus/equity: 20% variable...
Fully remote
4+ years b2b saas customer success experience
Enterprise client management in scaleup environment
Proven track record of account expansion and retention
Allegion is seeking an Enterprise Customer Success Manager to join its team remotely, ideally located in Chicago or the East Coast. The role focuses on building strategic relationships with customers, ensuring successful product implementation, and driving customer satisfaction through innovative solutions

Job Summary

  • The role involves serving as a trusted advisor to enterprise customers across North America to drive product adoption and measurable value.
  • Candidates will collaborate closely with Sales, Support, Product, and Engineering teams to ensure seamless implementations and strategic growth.
  • The company offers unlimited paid time off, a 6% 401K match with no vesting period, and health insurance coverage.

Matching Summary

Match Score: 85

Allegion is seeking an Enterprise Customer Success Manager to join its team remotely, ideally located in Chicago or the East Coast. The role focuses on building strategic relationships with customers, ensuring successful product implementation, and driving customer satisfaction through innovative solutions.

Salary

Base: $80,000-$115,000; Bonus/Equity: 20% variable bonus tied to performance goals; Benefits: Unlimited PTO, 6% 401K match, Health/Dental/Vision

Skills & Requirements

Must-have

  • 4+ years B2B SaaS Customer Success experience
  • Enterprise client management in scaleup environment
  • Proven track record of account expansion and retention
  • Strong ability to articulate complex problems clearly

Nice-to-have

  • Familiarity with APIs and custom integrations
  • Experience with Intercom or Zendesk support platforms
  • Basic coding skills in HTML and CSS
  • Proactive results-oriented team player

Key Requirements

  • 4+ years in Customer Success role
  • Legal authorization to work in the United States
  • No visa sponsorship provided

Work Rights

Must be legally authorized to be employed in the United States

Tailored Resume

Cover Letter