We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry
Job Summary
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
As a Product Manager on the Card IVR team, you will own the end-to-end lifecycle for critical voice self-services, moving beyond simple automation to create intuitive, "low-effort" experiences that empower customers to resolve complex needs without ever needing to wait for an agent.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Salary
Chicago, IL: $149,800 - $171,000; McLean, VA: $164,800 - $188,100; New York, NY: $179,700 - $205,100; Richmond, VA: $149,800 - $171,000; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
AI-driven conversational platform
voice self-services
low-effort customer experiences
transform voice channel
Nice-to-have
reimagining the status quo
value creation opportunities
innovative and sustainable customer experiences
visionary Product Manager
Key Requirements
3 years of experience in Product Management
Bachelor's Degree in a quantitative field
Master's Degree in a quantitative field or MBA with quantitative concentration