Contact Centre Manager

AIG Europe Ltd

Kuala Lumpur, Malaysia
Customer experience and service excellence
Operational excellence & productivity
Service transformation & competitive positioning
Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels

Job Summary

  • Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.
  • Build a high performance, digitally enabled service workforce capable of supporting evolving customer needs.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.

Skills & Requirements

Must-have

  • Customer Experience and Service Excellence
  • Operational Excellence & Productivity
  • Service Transformation & Competitive Positioning
  • Risk, Compliance & Governance
  • Data, Insights & Performance Management

Nice-to-have

  • Agility, collaboration and continuous learning
  • Digitally enabled service workforce
  • In-person collaboration is vital

Key Requirements

  • Years of experience not specified
  • Education not specified
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter