The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands
Job Summary
The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands.
This role provides actionable intelligence to delivery teams across areas such as forecasting and planning, operational efficiency, headcount management, and workspace utilization.
Join us and be part of a team that values innovation, quality, and continuous improvement.
Matching Summary
The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands.
Skills & Requirements
Must-have
Workforce Management expertise
Capacity planning build
Power BI expertise
Statistical forecasting models
SQL and DAX proficiency
BI and Data analytics
Nice-to-have
Interpersonal and Problem-Solving skills
Business process improvement methods
Senior business leader partnership
Global matrix environment experience
Adaptable to evolving requirements
Key Requirements
Minimum of 8 years of experience in Workforce Management
Proven experience running a workforce management program
Deep understanding of Capacity plan build, scheduling, workforce planning
Excellent database leadership skills
Exceptional communication skills
Experience partnering with senior business leaders