Cloud Platform Support Engineer Iii

Guidewire Software

Competitive market salary; bonus: compyny bonus; b...
Hybrid
Proficiency in tcp/ip http dns load balancing
Familiarity with aws docker linux kubernetes
Linux command line tools usage
The role involves serving as a primary contact to resolve customer support cases for the Guidewire cloud platform in a hybrid environment

Job Summary

  • The role involves serving as a primary contact to resolve customer support cases for the Guidewire cloud platform in a hybrid environment.
  • Employees will collaborate with cross-functional teams to address complex system integration issues while maintaining technical documentation.
  • The position offers competitive market salary, fully funded medical benefits, and requires participation in rotating 24x7 shifts including evenings and weekends.

Matching Summary

The role involves serving as a primary contact to resolve customer support cases for the Guidewire cloud platform in a hybrid environment.

Salary

Competitive market Salary; Bonus: Company bonus; Benefits: Fully funded medical, retirement contributions, wellness reimbursement

Skills & Requirements

Must-have

  • Proficiency in TCP/IP HTTP DNS load balancing
  • Familiarity with AWS Docker Linux Kubernetes
  • Linux command line tools usage
  • Outstanding troubleshooting and critical thinking skills
  • Fluent English communication skills

Nice-to-have

  • Bash scripting experience
  • Jenkins or TeamCity CI/CD experience
  • Salesforce.com incident tracking knowledge
  • French or German language skills
  • Object-Oriented Programming Java C#

Key Requirements

  • Fluent English required
  • Rotating shift availability including weekends
  • Pass criminal history and background checks

Work Rights

Not specified

Tailored Resume

Cover Letter