This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments within a managed services framework
Job Summary
This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments within a managed services framework.
The ideal candidate will lead root cause analysis for critical incidents and implement corrective actions to prevent recurrence while adhering to SLAs.
Candidates must possess deep expertise in ITIL processes including incident, problem, and change management for cloud infrastructure.
Matching Summary
This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments within a managed services framework.
Skills & Requirements
Must-have
L2/L3 cloud support activities
ITIL incident problem change management
IaaS PaaS services expertise
Terraform Ansible Infrastructure as Code
DevOps tools CI/CD pipelines
Nice-to-have
Strong analytical critical thinking skills
Excellent communication customer service
Proactive monitoring and risk identification
Knowledge sharing with internal teams
Key Requirements
7+ years of experience in cloud environments
Bachelor's degree in Computer Science or related field
Required Cloud Architect Professional or Operations certification
Desirable ITIL Foundation or Intermediate certifications
Proficiency in written and spoken English and Arabic