Customer Service Representative

TSYS Managed Services

Milton Keynes, United Kingdom
Base: £21,091 py; bonus/equity: not specified; ben...
Onsite
Prior customer support experience minimum 6 months
Excellent listening and verbal communication skills
Good it and computer skills
The role involves taking inbound calls to assist customers with various queries and processing card payments

Job Summary

  • The role involves taking inbound calls to assist customers with various queries and processing card payments.
  • Employees will build relationships, handle complaints, and escalate issues while keeping up to date with policy changes.
  • Benefits include 29 days holiday including bank holidays, a pension scheme, and an on-site canteen.

Matching Summary

The role involves taking inbound calls to assist customers with various queries and processing card payments.

Salary

Base: £21,091 per year; Bonus/Equity: Not specified; Benefits: 29 days holiday, pension, canteen access

Skills & Requirements

Must-have

  • Prior customer support experience minimum 6 months
  • Excellent listening and verbal communication skills
  • Good IT and computer skills

Nice-to-have

  • Experience achieving individual and team targets
  • Knowledge of financial or credit card services
  • Contact centre experience background

Key Requirements

  • Minimum 6 months prior customer support experience
  • Experience in contact centre or face-to-face environment

Work Rights

Not specified

Tailored Resume

Cover Letter