As a LCL operations agent you own and manage end-to-end customer experience within the assigned scope in LCL Product, in compliance with relevant company procedures
Job Summary
As a LCL operations agent you own and manage end-to-end customer experience within the assigned scope in LCL Product, in compliance with relevant company procedures.
You focus on engagement and development of individuals’ skills and lead the LCL Delivery Team on Maersk’s transformation journey to proactive and silos-free environment, emphasizing on digital-driven habits internally and with customers.
We are looking for a quite round professional, with a good knowledge of the shipping industry, import and export, and the proper professional behaviour.
Matching Summary
As a LCL operations agent you own and manage end-to-end customer experience within the assigned scope in LCL Product, in compliance with relevant company procedures.
Skills & Requirements
Must-have
End-to-end customer experience management
Monitor performances through KPIs
Supervise booking and quotations
Handle Bill of Lading and sea freight documents
Maintain relationships with stakeholders
Data processing and reports
Nice-to-have
Collaborative and commercial mindsets
Digital-driven habits
Proactive and silos-free environment
Self-confident and good-mannered
Hunter mindset and going the extra mile
Key Requirements
Strong communication skills in Czech or Hungarian and English
Financial understanding
Detail orientation and hands-on approach
Good knowledge of shipping industry, import and export