Not specified; competitive salary mentioned; ghmi/...
Us-shift role (7:00 pm to 4:00 am ist or 12:00 am to 9:00 am ist)
2 years it services experience
Incident management expertise
Root cause analysis skills
Fidelity National Information Services is seeking an IT Service and Incident Analyst to manage incident resolution and support processes within the financial technology sector. The role requires at least two years of experience in IT services, focusing on incident management and collaboration with technical teams to ensure service restoration
Job Summary
The role focuses on ensuring rapid service restoration and coordinating effectively with technology teams during critical incidents.
Candidates will collaborate with internal technical teams to manage incidents end-to-end, including impact assessment and post-incident reporting.
The position offers a vibrant team environment within the world's leading FinTech product organization with opportunities for professional development.
Matching Summary
Match Score: 85
Fidelity National Information Services is seeking an IT Service and Incident Analyst to manage incident resolution and support processes within the financial technology sector. The role requires at least two years of experience in IT services, focusing on incident management and collaboration with technical teams to ensure service restoration.
Salary
Not specified; Competitive salary mentioned; GHMI/Hospitalization coverage included
Skills & Requirements
Must-have
2 years IT services experience
Incident management expertise
Root cause analysis skills
Change management processes
Stakeholder communication
Nice-to-have
ITIL Foundation certification
ServiceNow platform experience
Collaborative team environment
Trend analysis capabilities
Key Requirements
At least 2 years of experience in IT services or incident management