Representative, Operations

Concentrix

Bangalore, India
Customer service support
Technical support
Inbound and outbound calls
This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • technical support
  • inbound and outbound calls
  • email and chat support
  • client product knowledge
  • call tracking database

Nice-to-have

  • strong customer service orientation
  • demonstrate patience
  • flexible and adapt to changes
  • work as a team member
  • focus on customer satisfaction

Key Requirements

  • Graduate / Undergraduate in any discipline
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter