Team Leader, Customer Site

PPD (Thermo Fisher) UK

Boston, United States
Base: $59,400.00–$89,100.00; bonus/equity: annual ...
On-site
Customer site operations
Team supervision
Employee lifecycle management
The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service

Job Summary

  • The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service.
  • Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits.
  • We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Matching Summary

The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service.

Salary

Base: $59,400.00–$89,100.00; Bonus/Equity: annual incentive plan bonus; Benefits: healthcare, PTO, holidays, parental leave, insurance, retirement programs, ESPP

Skills & Requirements

Must-have

  • Customer site operations
  • Team supervision
  • Employee lifecycle management
  • Contractual scope delivery
  • Process improvement initiatives
  • Safety program support

Nice-to-have

  • Customer relationship management
  • Sales team support
  • Hazard identification and reporting

Key Requirements

  • High school diploma or equivalent
  • 4+ years of experience in managed services
  • Experience in GxP environment
  • IATA and DOT Hazardous Goods certification
  • Leadership and supervisory abilities

Work Rights

Not specified

Tailored Resume

Cover Letter