Base: 40,000.00; bonus/equity: not specified; bene...
Not specified
Provide services and assistance to taxpayers
Resolve questions concerning state laws
Respond to requests for publications and forms
The Council on Law Enforcement Education and Training is seeking a Customer Assistance Representative I to provide assistance and services to clients regarding state laws and agency policies. The role involves responding to inquiries, resolving problems, and maintaining records, with a focus on customer service
Job Summary
Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures.
Employees are assigned responsibilities for performing entry level work in a training status to build their skills in providing services and assistance to clients and customers.
This role involves responding to routine inquiries concerning required publications and forms, providing required materials and information, and advising customers on various policies and procedures.
Matching Summary
Match Score: 75
The Council on Law Enforcement Education and Training is seeking a Customer Assistance Representative I to provide assistance and services to clients regarding state laws and agency policies. The role involves responding to inquiries, resolving problems, and maintaining records, with a focus on customer service.
Salary
Base: 40,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Provide services and assistance to taxpayers
Resolve questions concerning state laws
Respond to requests for publications and forms
Analyze information to determine problem nature
Advise on laws, policies, and procedures
Nice-to-have
Maintain effective working relationships
Communicate effectively orally and in writing
Read, comprehend and apply policies
Key Requirements
One year of experience in clerical office work
One year of experience as a customer service representative
Thirty semester hours of college including six in business or public administration