Customer Success Manager

Megaport

California, US
**
Post-sale account growth
Customer retention
Revenue-generating role
** Megaport is seeking a Customer Success Manager in California to enhance post-sale customer relationships, focusing on account growth, retention, and product adoption. The ideal candidate will excel in a collaborative and dynamic environment while achieving revenue targets through upselling and cross-selling. **

Job Summary

  • Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud, data centers, and each other.
  • The Customer Success Manager will act as the main point of contact for existing customers, focusing on post-sale account growth, customer retention, and long-term value creation.
  • This role carries quarterly expansion revenue targets and success will be measured by the ability to grow existing accounts while maintaining strong customer satisfaction and retention.

Matching Summary

Match Score: 75

** Megaport is seeking a Customer Success Manager in California to enhance post-sale customer relationships, focusing on account growth, retention, and product adoption. The ideal candidate will excel in a collaborative and dynamic environment while achieving revenue targets through upselling and cross-selling. **

Skills & Requirements

Must-have

  • post-sale account growth
  • customer retention
  • revenue-generating role
  • upselling and cross-selling
  • driving product adoption
  • quarterly expansion revenue targets

Nice-to-have

  • collaborative and supportive environment
  • problem solvers and cloud fanatics
  • curiosity fuels growth
  • customers at the center

Key Requirements

  • Reporting to the Regional Manager of Customer Success
  • Owns the post-sales commercial lifecycle
  • Works alongside Direct Sales Executive and Solutions Architect

Work Rights

Not specified

Tailored Resume

Cover Letter