Tech Service Level Manager | Cio Office @ Ing Bank

ING Bank

Bucharest, Romania
Hybrid
Contract and vendor management capabilities
Periodic review of vendors performance based on slas
Ensuring regulatory and it security compliance
The role involves defining the team's foundation, culture, and end-to-end processes as one of the first senior members of a new team

Job Summary

  • The role involves defining the team's foundation, culture, and end-to-end processes as one of the first senior members of a new team.
  • You will act as the single point of contact for tech-related vendors, managing contracts, risks, and service receipt confirmations.
  • The position offers a hybrid working model, monthly benefit budget, and opportunities for internal mobility across ING worldwide.

Matching Summary

The role involves defining the team's foundation, culture, and end-to-end processes as one of the first senior members of a new team.

Skills & Requirements

Must-have

  • Contract and vendor management capabilities
  • Periodic review of vendors performance based on SLAs
  • Ensuring regulatory and IT security compliance
  • Managing tech partnership contracts and governance
  • Cost performance management of services

Nice-to-have

  • Strong stakeholder management and influence skills
  • High adaptability and continuous learning mindset
  • Experience with Project Management and Cost Management
  • Understanding of IT operations and global standards
  • Collaboration and customer service focus

Key Requirements

  • At least 3 years work experience in contract/vendor management
  • University degree or equivalent professional experience
  • Thoroughness, synthesis and analysis capability

Work Rights

Not specified

Tailored Resume

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