Technical Specialist

Carrier Global Corporation

Hyderabad, India
It operations management principles
Servicenow platform itom module
Cmdb health governance
Develop and maintain a comprehensive product strategy and roadmap for IT Operations Management solutions within the ServiceNow platform, aligning with business objectives and IT goals

Job Summary

  • Develop and maintain a comprehensive product strategy and roadmap for IT Operations Management solutions within the ServiceNow platform, aligning with business objectives and IT goals.
  • Develop CMDB health KPI’s, drive CDMB data quality working closely with service line owners and conduct monthly governance meetings.
  • We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

Matching Summary

Develop and maintain a comprehensive product strategy and roadmap for IT Operations Management solutions within the ServiceNow platform, aligning with business objectives and IT goals.

Skills & Requirements

Must-have

  • IT Operations Management principles
  • ServiceNow platform ITOM module
  • CMDB health governance
  • Service Mapping and Modeling
  • Discovery and Event Management

Nice-to-have

  • Drive innovation for customers
  • Foster teamwork and belonging
  • Continuous improvement mindset

Key Requirements

  • 8+ years of experience in IT operations
  • 3+ years of experience as a product owner
  • Experience with ServiceNow ITOM
  • Certified Scrum Product Owner (CSPO) preferred
  • ITOM Certified Implementation specialist preferred

Work Rights

Not specified

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