Analyst Lead, Product Technical Support

Worldpay (FIS)

Jax, FL, US
Advanced technical support
Complex customer inquiries
Troubleshooting product issues
Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues

Job Summary

  • Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues.
  • Serve as a primary support resource for clients using Treasury Management software and build and maintain strong client relationships.
  • Apply data analysis and basic SQL knowledge to investigate issues and validate solutions, and provide insights and recommendations for product enhancements.

Matching Summary

Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues.

Skills & Requirements

Must-have

  • advanced technical support
  • complex customer inquiries
  • troubleshooting product issues
  • treasury management software
  • client relationship management
  • cross-functional collaboration

Nice-to-have

  • trusted advisor on treasury issues
  • self-starter mentality
  • minimal supervision
  • data analysis and basic SQL

Key Requirements

  • 5+ years Prior Client Experience
  • 3+ years of experience in treasury industry
  • Leadership experience or demonstrated readiness
  • Basic SQL knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter