Call Centre Staff - The Rec Room Roundhouse

cineplex.ca

Base: $18.85cad; bonus/equity: not specified; bene...
Handling guest inquiries
Supporting reservations system
Assisting with groups and events coordination
The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination

Job Summary

  • The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.
  • Responsibilities include acting as a liaison between teams and guests, managing bookings, routing inquiries, and supporting the Open Table reservation system.
  • Employees will enjoy benefits such as Tuition Assistance, Employee Assistance Program, Flexible Hours, and Discounted Food and Beverages on Shift.

Matching Summary

The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.

Salary

Base: $18.85CAD; Bonus/Equity: Not specified; Benefits: Tuition Assistance, Employee Assistance Program, Flexible Hours, Discounted Food and Beverages on Shift

Skills & Requirements

Must-have

  • handling guest inquiries
  • supporting reservations system
  • assisting with Groups and Events coordination
  • liaison between teams and guests
  • managing day to day booking
  • receiving and routing customer questions

Nice-to-have

  • team approach commitment
  • foster strong client relationships
  • sense of urgency and initiative
  • work under pressure
  • meet tight deadlines

Key Requirements

  • High school diploma or GED
  • Provincially applicable sell, sale, and handling of alcohol certificate
  • Customer Service experience
  • High attention to detail
  • Excellent time management skills
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter