Ap26 - Bac+3 - Apprenti Relation Client (h/f)

Renault Group / DIAC SA / Mobilize Financial Services

Val de Fontenay, France
Base: 544€ to 2,199€ gross; bonus/equity: pyrticip...
Not specified (potential for occasional telework)
Manage incoming and outgoing client calls
Process written requests via email and mail
Update customer information in crm tools
Renault Group's Mobilize Financial Services is seeking a dynamic Client Relations Apprentice to provide high-quality customer service and support to both individual and professional clients. The role involves handling client inquiries, providing personalized advice, and contributing to service improvement within a diverse and inclusive work environment

Job Summary

  • The role involves managing incoming and outgoing client calls to answer questions and resolve problems for both individual and professional clients.
  • Candidates will be responsible for processing written requests, updating CRM data, and identifying opportunities to propose complementary financial products.
  • The position offers a modern work environment with occasional telecommuting options, transport reimbursement, and potential for permanent employment after the apprenticeship.

Matching Summary

Match Score: 75

Renault Group's Mobilize Financial Services is seeking a dynamic Client Relations Apprentice to provide high-quality customer service and support to both individual and professional clients. The role involves handling client inquiries, providing personalized advice, and contributing to service improvement within a diverse and inclusive work environment.

Salary

Base: 544€ to 2,199€ gross; Bonus/Equity: Participation and Intéressement included; Benefits: 75% transport reimbursement, restaurant tickets, CSE offers

Skills & Requirements

Must-have

  • Manage incoming and outgoing client calls
  • Process written requests via email and mail
  • Update customer information in CRM tools
  • Identify client needs for complementary offers
  • Collaborate with internal commercial teams

Nice-to-have

  • Dynamic and motivated personality
  • Excellent listening and analysis skills
  • Ability to work under stress
  • Proactive approach to service improvement
  • Teamwork capabilities

Key Requirements

  • Bac+3 minimum (BTS, DUT, Licence)
  • Minimum 2 years experience in similar role
  • Experience in banking or automotive sector preferred
  • Perfect mastery of French oral and written expression

Work Rights

Not specified

Tailored Resume

Cover Letter