Banamex Norte Volante Foráneo Distrito Regional Chihuahua

Citi Handlowy

Ciudad Cuauhtemoc, Chihuahua, Mexico
Customer service
Phone and email communication
Cross-selling opportunities
The role is responsible for responding to service inquiries via incoming calls and mail, aiming to provide resolutions and identify cross-selling opportunities

Job Summary

  • The role is responsible for responding to service inquiries via incoming calls and mail, aiming to provide resolutions and identify cross-selling opportunities.
  • Responsibilities include providing customer service to existing clients, participating in customer engagement campaigns, and assisting office staff with credit requests and transaction processing.
  • The position requires evaluating risk, protecting company reputation and assets, and ensuring compliance with laws, rules, and regulations.

Matching Summary

The role is responsible for responding to service inquiries via incoming calls and mail, aiming to provide resolutions and identify cross-selling opportunities.

Skills & Requirements

Must-have

  • customer service
  • phone and email communication
  • cross-selling opportunities
  • transaction processing assistance
  • vendor data management

Nice-to-have

  • relationship building
  • ethical judgment
  • reputation protection
  • compliance adherence

Key Requirements

  • 2-4 years relevant experience
  • Customer service experience preferred
  • Call center experience preferred
  • Retail experience preferred
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter