Its Sr Technology Support Specialist

BMW of Spokane Inc

Temple Terrace, Florida, United States
Base: $70,000-$105,000 annually; starting pyy: $70...
Onsite
8+ years it support experience
Tier 2 advanced technical support
Troubleshoot windows apple networking
The job posting is for a Senior Technology Support Specialist at BMW of Spokane Inc., located in Temple Terrace, Florida. The role requires extensive IT support experience, with a focus on providing advanced technical assistance to various dealership locations, and includes travel requirements

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents.
  • Candidates must have 8+ years of IT support experience and strong problem-solving skills in a service desk environment.

Matching Summary

Match Score: 85

The job posting is for a Senior Technology Support Specialist at BMW of Spokane Inc., located in Temple Terrace, Florida. The role requires extensive IT support experience, with a focus on providing advanced technical assistance to various dealership locations, and includes travel requirements.

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Tier 2 advanced technical support
  • Troubleshoot Windows Apple networking
  • ITIL Service Management principles
  • Service Desk Call Center environment

Nice-to-have

  • Retail automotive hardware knowledge
  • Process improvement and automation skills
  • International travel availability
  • Mentoring and training team members
  • VIP white-glove customer support

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

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