Senior Director, Regional Success Architect (service Cloud)

Salesforce

United Kingdom
Base: $191,100 - $320,600 annually; bonus/equity: ...
Service cloud expertise
Leadership and coaching
Operational cadence management
This is a leadership role for the Success guides- Service Cloud, responsible for shaping strategy, managing team capacity, and aligning with key stakeholders to enable scalable impact across the customer base

Job Summary

  • This is a leadership role for the Success guides- Service Cloud, responsible for shaping strategy, managing team capacity, and aligning with key stakeholders to enable scalable impact across the customer base.
  • You will lead a high-performing team that serves as the connective tissue between Cloud Success Group (CSG) Field, Go-To-Market (GTM) teams, and Product & Technology stakeholders, delivering thought leadership and technical strategy guidance.
  • Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

This is a leadership role for the Success guides- Service Cloud, responsible for shaping strategy, managing team capacity, and aligning with key stakeholders to enable scalable impact across the customer base.

Salary

Base: $191,100 - $320,600 annually; Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Service Cloud expertise
  • leadership and coaching
  • operational cadence management
  • capacity planning and resource alignment
  • cross-functional stakeholder alignment
  • technical strategy guidance
  • AI Agents integration

Nice-to-have

  • problem-solving grit
  • consultative soft skills
  • relentless pursuit of excellence
  • future-proof organization building
  • customer loyalty and retention

Key Requirements

  • 15+ years of experience
  • 5+ years of people management
  • Proven experience managing capacity and resource planning
  • Demonstrated success in driving cross-functional alignment
  • Experience leading high-priority initiatives
  • Strong technical knowledge of Salesforce products
  • Strong analytical and operational abilities

Work Rights

Not specified

Tailored Resume

Cover Letter