Manager, Customer Service, Americas

Upmchina

Mills River, NC, USA
5-7 years of customer service management experience
Proficiency in salesforce and power bi
Strong change management skills
UPM is committed to sustainability and innovation for a better future

Job Summary

  • UPM is committed to sustainability and innovation for a better future.
  • The role involves enhancing service, performance, quality, and innovation.
  • Employees benefit from a caring community and development opportunities.

Matching Summary

UPM is committed to sustainability and innovation for a better future.

Skills & Requirements

Must-have

  • 5-7 years of customer service management experience
  • Proficiency in Salesforce and Power BI
  • Strong change management skills

Nice-to-have

  • Spanish language proficiency
  • Passion for customer experience
  • Ability to adapt to changing needs

Key Requirements

  • Degree in Business Administration, Management, or Marketing
  • Experience in comparable industries such as paper or packaging

Work Rights

Not specified

Tailored Resume

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