In_senior Manager_managed Services Lead _agentic Automation_advisory_pune

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Pune, India
**
End-to-end service delivery
Itil-based governance
Sla/ola adherence
** PwC is seeking a Senior Manager for their Managed Services Lead role in Pune, India, focusing on intelligent automation and data solutions. The ideal candidate will have extensive experience in IT operations, managed services, and team leadership, alongside strong stakeholder management skills. **

Job Summary

  • Own the end-to-end service delivery for all supported platforms (RPA, WebApps , Agentic) and implement and drive ITIL-based governance for Incident, Problem, Change, Release, and Knowledge Management.
  • Lead and mentor cross-functional support teams (RPA analysts, support engineers, application specialists, AI operations) and foster a culture of ownership, collaboration, continuous learning, and customer-first thinking.
  • Identify service gaps, recurring issues, and operational inefficiencies; implement proactive improvements and use automation, agentic workflows, intelligent monitoring, and process optimization to reduce manual effort.

Matching Summary

Match Score: 75

** PwC is seeking a Senior Manager for their Managed Services Lead role in Pune, India, focusing on intelligent automation and data solutions. The ideal candidate will have extensive experience in IT operations, managed services, and team leadership, alongside strong stakeholder management skills. **

Skills & Requirements

Must-have

  • end-to-end service delivery
  • ITIL-based governance
  • SLA/OLA adherence
  • stakeholder management
  • team leadership
  • operational excellence

Nice-to-have

  • consulting-style communication
  • client-facing capability
  • continuous learning
  • customer-first thinking

Key Requirements

  • Minimum 12+ years of experience
  • ITIL v4 certification
  • Experience managing support for RPA/AI solutions
  • Familiarity with ITSM tools
  • Basic understanding of WebApp architectures and cloud support

Work Rights

Not specified

Tailored Resume

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