Not specified; geographic cost of labor used to de...
On-site
5+ years knowledge management experience
2+ years building knowledge for ai systems
Rag-based environment expertise
This role serves a dual audience of human agents and AI agents, requiring content that is actionable for humans while structured for accurate AI retrieval
Job Summary
This role serves a dual audience of human agents and AI agents, requiring content that is actionable for humans while structured for accurate AI retrieval.
The successful candidate will independently lead complex, cross-functional knowledge programs from initiation to measurable outcomes within Shared Services.
Checkr offers competitive compensation, 100% medical/dental/vision coverage, and up to $25K reimbursement for fertility and adoption services.
Matching Summary
This role serves a dual audience of human agents and AI agents, requiring content that is actionable for humans while structured for accurate AI retrieval.
Salary
Not specified; Geographic cost of labor used to develop ranges
Skills & Requirements
Must-have
5+ years knowledge management experience
2+ years building knowledge for AI systems
RAG-based environment expertise
AI workforce agent management
Metadata schema and chunking strategy
Cross-functional program leadership
Nice-to-have
Experience with Zendesk or Salesforce
Background in support operations
Conversation design experience
Mentoring junior team members
Leading external contractors
Key Requirements
5+ years in knowledge management or technical writing
2+ years hands-on experience with AI knowledge systems
Fluency with LLMs like GPT-4, Claude, and Gemini
Proven ability to lead cross-functional programs without direct authority