Senior Production Readiness Manager

Workday

Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance knowledge
Workday is seeking a Senior Production Readiness Manager to provide customer-facing support and drive successful deployments of their software solutions. The ideal candidate will have extensive technical expertise, experience in customer support, and strong project management skills

Job Summary

  • The role serves as the voice of the customer, taking full ownership of engagements during deployment to drive timely issue resolution.
  • Candidates must possess a solid grasp of underlying technologies and demonstrate the ability to explain technical architecture simply.
  • This position requires balancing multiple customer engagements while managing competing priorities in a fast-paced environment.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to provide customer-facing support and drive successful deployments of their software solutions. The ideal candidate will have extensive technical expertise, experience in customer support, and strong project management skills.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance knowledge
  • Workday product architecture understanding
  • Senior leadership engagement skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling of complex tech
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years ERP performance experience
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

Tailored Resume

Cover Letter